Terms & Conditions

Last updated: 11 September 2026

Welcome to My Store. These Terms & Conditions apply when you use our website or place an order with us. By using this website, you agree to these terms.

1. About us

In these terms, “we”, “us” and “our” mean My Store. “You” and “your” mean anyone using our website or purchasing from us.

2. Products and product information

We aim to describe and display our products accurately. However, colours may appear differently depending on your device, and product images are for illustration only. We may update product details, pricing or availability at any time.

3. Orders and acceptance

Submitting an order is an offer to buy the products in your basket. Your order is accepted only when we send you an order confirmation or dispatch confirmation. We may refuse or cancel an order where a product is unavailable, pricing or product information contains an error, or we reasonably suspect fraudulent or unauthorised activity.

4. Prices and payment

All prices are shown in GBP (£) unless stated otherwise. Delivery charges, where applicable, are shown at checkout before you complete your order. Payment must be authorised before we process your order.

5. Delivery

Estimated delivery times are provided for guidance and are not guaranteed. We are not responsible for delays caused by events outside our reasonable control, including carrier delays, customs processes or severe weather. Please ensure that the delivery address and contact details you provide are correct.

6. Returns and refunds

Our returns and refund process is set out in our Returns Policy. Nothing in these terms affects your statutory rights, including rights available to consumers under applicable UK law.

7. Your use of our website

You must use this website lawfully and must not interfere with its security, operation or other users. You must not use our content, branding or product images without our prior written permission.

8. Liability

We do not exclude or limit liability where it would be unlawful to do so. Subject to this, we are not liable for losses that were not foreseeable, or for losses arising from circumstances beyond our reasonable control.

9. Changes to these terms

We may update these Terms & Conditions from time to time. The version published on this page at the time you use our website or place an order will apply.

10. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be subject to the courts of England and Wales, except where applicable consumer law provides otherwise.

11. Contact us

If you have any questions about these Terms & Conditions, please contact us through the contact details provided on our website.